Terms of Service

These Terms of Service ("Terms") govern access to and use of Human Behavior's websites, products, and services (the "Service") operated by Human Behavior ("Human Behavior," "we," "us," or "our") at https://www.humanbehavior.co. By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

Human Behavior provides product analytics, session replay, monitoring, and AI agent tooling. Features available to you depend on your plan and configuration. We may change, suspend, or discontinue parts of the Service with reasonable notice when practicable.

You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for safeguarding access credentials. Notify us promptly of unauthorized use at founders@humanbehavior.co.

You may optionally provide a mobile number for transactional SMS: one-time verification codes and, if enabled in-product, agent or account notifications. By submitting your number and completing verification, you consent to receive those messages.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We do not send marketing SMS. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel, or remove your number in Settings → Connections → Your phone. Consent is not a condition of purchase.

You agree not to:

• Use the Service unlawfully or to violate others' rights.
• Attempt to access systems or data you are not authorized to access.
• Interfere with or disrupt the Service, or reverse engineer it except where permitted by law.
• Misrepresent your identity or affiliation, or misuse SMS or other messaging features.

To report fraud, abuse, or another violation of these Terms, use our abuse report form or email founders@humanbehavior.co.

You retain ownership of data you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. You are responsible for having the rights and notices needed to collect and process Customer Data through the Service.

The Service, including software, branding, and documentation, is owned by Human Behavior and its licensors. These Terms do not grant you rights in our trademarks or other intellectual property except as needed to use the Service as intended.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMAN BEHAVIOR AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if needed to protect the Service or other users. Provisions that by their nature should survive termination will survive.

When a paid subscription ends, access to the Service ends under the billing terms above; your data is retained. When you delete your account, we cancel any remaining subscription and keep the data of projects you were the only member of for 90 days so the deletion can be reversed, after which we permanently delete it from our systems. Projects shared with other members stay with those members. If you delete an individual project, or ask us to delete data, we begin deleting it right away rather than holding it for that period. Providers that process data on our behalf delete their copies on their own schedules, and we may keep records the law requires us to keep. See the Retention section of our Privacy Policy for details.

We may update these Terms from time to time. We will post the updated Terms on this page and revise the "Last updated" date. Continued use after changes means you accept the updated Terms.

Human Behavior
Email: founders@humanbehavior.co
Website: https://www.humanbehavior.co